Process Chart

The mediation process is designed with the property owner in mind. In an effort to alleviate the backlog of the Board of Revision property complaints, some cases are moving through the mediation process. Mediation is an opportunity for certain property owners to participate in a telephone conference with a neutral mediator and an auditor representative. The property owner has the opportunity to discuss the value and give input to attempt settlement. The process is outlined below.

Mediation Process

1

Pre-Scheduling Call

Initial phone contact with property owner. This is the first notification of the telephone mediation. This phone call goes over the basics of telephone mediation, along with the date and time of the scheduled mediation. The mediation clerk may also answer any questions that the property owner may have.

2

Mediation Letter

A letter that verifies the date and time of the scheduled mediation along with some answers to frequently asked questions. This letter contains contact information for the mediation clerk who will be preparing the case, including email address, fax number, and direct telephone number.

3

Premediation Call

This is not the mediation call. This call will be made two weeks before the date of the mediation. The call verifies that the mediation letter and frequently asked questions (FAQs) are received, and the contact information is correct. During the premediation call the property owner is familiarized with the mediation process. The property owner may ask additional questions he/she may have about the process. In the event the property owner is unable to be reached, the mediation clerk will leave a detailed message and contact information for the owner to return their call if needed.

4

Mediation

The process involves a telephone conference call between the property owners, a third party mediator, and an auditor’s representative. A mediation conference typically lasts 20 to 30 minutes. This gives the property owner an opportunity to discuss why the property’s value should be changed and hopefully reach an agreement.

5

Agreement

If an agreement is made during mediation, a stipulation will be sent out with the new agreed upon value. This stipulation needs to be returned as soon as possible, but not later than two weeks after the mediation. If an agreement is not made, the property owner has the option of requesting a full evidentiary hearing before the Board of Revision or withdrawing the case.

6

Approval/Denial from BOR

Once the stipulation is returned, it will be sent forward to be approved by the Board of Revision. If it is not approved the stipulation will be denied and scheduled for a full evidentiary hearing before the Board of Revision. The property owner will be notified of the outcome by mail.

7

Decision Letter/ Adjustments

When a stipulation is approved by the Board of Revision, a decision letter will be sent by certified mail stating the approval and the new value of the property. Once receipt confirmation is made there is no other step which needs completed by the property owner. From here any adjustments to the Auditor's records will be entered into the system.